Q: What is your website about? A: We are a shopping platform that helps you purchase products from China and ship them to the United States. We offer a wide range of products at competitive prices, and our goal is to make it easy and convenient for you to shop for items that may not be available in the US.
Q: How do I place an order? A: To place an order, simply browse our website and add items to your cart. Once you have finished shopping, proceed to checkout and enter your shipping and payment information. We will process your order and ship it to your address in the US.
Q: What is your return policy? A: We offer a 30-day return policy for all products. If you are not satisfied with your purchase, you can return the item(s) within 30 days of receipt for a full refund or exchange. Please note that the item(s) must be unused and in their original packaging.
Q: What is your shipping policy? A: We offer free shipping for all orders over $89. For orders under $89, there is a flat rate shipping fee of $10. We use reliable shipping carriers to ensure that your order is delivered in a timely and safe manner.
Q: How can I track my order? A: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your package and see its estimated delivery date.
Q: What payment methods do you accept? A: We accept a variety of payment methods, including credit cards, PayPal, and bank transfers. You can choose the payment method that is most convenient for you during checkout.
Q: Do you offer customer support? A: Yes, we offer customer support via email and live chat. If you have any questions or concerns about your order, please don't hesitate to contact us. We are here to help!